Cancellation & Refund Policy

This policy explains how cancellations, changes and refunds work when you hire equipment from Revma Pty Ltd (ABN 37 121 035 710). It sits alongside our Terms of Use and your signed Equipment Hire Agreement. Nothing in this policy limits any rights you have under the Australian Consumer Law (ACL).

Cancelling a booking before the hire starts

If you need to cancel a confirmed booking, please contact us as early as you can. Because we reserve the machine for your dates and turn away other work, the deposit or security bond may be affected depending on how much notice you give:

• More than 48 hours before the hire start: any deposit you have paid is fully refunded, or held as credit toward a future booking if you prefer.
• Within 48 hours of the hire start: we may retain part or all of the deposit to cover the lost booking and any costs already incurred (for example delivery scheduling).
• After the hire has started or the equipment has been collected/delivered: the hire is treated as underway and charged per the Hire Agreement. Returning equipment early does not automatically entitle you to a refund of unused days, though we will consider it in good faith.

These amounts are a genuine estimate of our costs, not a penalty.

Changing your booking

Want to change your dates, swap a machine or extend? Get in touch and we will do our best to accommodate you, subject to availability. Changes are confirmed once we agree them with you in writing (email is fine) and any price difference is settled.

If something is wrong with the equipment

Under the Australian Consumer Law, our equipment and services come with guarantees that cannot be excluded. The equipment must be of acceptable quality and reasonably fit for its normal purpose. If a machine is faulty or not as described:

• Stop using it safely and contact us straight away so we can help.
• For a minor problem, we will repair the issue, swap the machine, or arrange a fair adjustment within a reasonable time.
• For a major failure (a serious problem that means you would not have hired the machine), you can choose a replacement or a refund for the affected part of the hire, and you may also be entitled to compensation for reasonably foreseeable loss.

These rights are in addition to anything else in this policy and cannot be taken away.

When refunds do not apply

We are not required to refund hire fees where the equipment was supplied as described and in good working order, and the issue arose from misuse, damage, lack of fuel/consumables, or simply changing your mind once the hire is underway. Damage, cleaning, late return and similar charges are dealt with under your Hire Agreement and security bond.

How refunds are paid

Approved refunds are made back to the original payment method (for card payments, via our payment provider) and are usually processed within 5–10 business days. Refunds of a security bond are returned once the equipment has been inspected and confirmed returned in good order.

If we have to cancel

Occasionally we may need to cancel a booking — for example if a machine is damaged on a prior hire or becomes unsafe. If that happens we will tell you as soon as possible, offer an alternative machine or dates where we can, and fully refund anything you have paid for the cancelled hire.

How to request a cancellation or refund

Just contact us with your booking reference and we will sort it out:

Revma Pty Ltd
Unit 9/12 Channel Road, Mayfield West NSW 2304
Phone: 0448 473 862
Email: office@revma.com.au

This policy may be updated from time to time. The latest version will always be on this page.